Refund Policy

Refunds

As I am a handmade, make to order shop - item blanks are ordered almost immediately, therefore cancellations are not permitted after 24 hours of your submitted payment has been received. Thank you for understanding!

To be eligible for a refund, your item must be damaged or you received the wrong item - normal wear and tear can not be replaced. Notification with pictures need to be emailed within 7 days of delivery. Laundry mishaps are not replaceable so please be mindful of wash care!

As each item is handmade, each item may differ slightly in placement.

Please also understand as I am a one woman shop, turn around can vary from 2-4 weeks. This turn around can change dependent on demand of the item and possible shipping delays.

Once images of damage or wrong item is received and inspected, I will send you an email to notify you. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at themadeworthydesigns@gmail.com.